Privacy Policy

Last updated: October 2026

Note: This English version is provided for convenience. In case of any discrepancy, the French version prevails.

This policy describes how Factella processes personal data in connection with the getfactella.com website and the Factella Pro service. The publisher is identified in the legal notice.

1. No data collected on the showcase site

The getfactella.com website uses no cookies and no audience-measurement tools. No personal data is collected when you simply browse the site. The only data processed is collected when you write to us (email address) or when you use the service.

2. Data processed by the Factella Pro service

Data	Purpose
License key, store URL	Identify the subscription and apply the quota
Access tokens to the approved platform (PA), encrypted	Transmit invoices on your behalf
Usage counters (number of submissions)	Quota tracking and billing
Invoice content	Transmitted to the approved platform (PA), never retained on our servers

The legal basis for the processing is the performance of the subscription contract.

The invoice content (line items, amounts, contact details) passes through the relay without being stored: it is neither recorded in a database, nor written to disk, nor logged. Only technical metadata (transmission statuses, submission counters) appears in our logs, for monitoring and billing purposes.

3. Payment

Payments are processed by Freemius, Inc., acting as Merchant of Record. Payment data (bank card, billing) is collected and retained by Freemius under its own privacy policy; Factella has no access to it.

4. Hosting and recipients

Service data is hosted in France, with OVHcloud (OVH SAS). The recipients of the data are strictly limited:

SUPER PDP — approved platform (PA, formerly PDP), recipient of the invoices and e-reporting data;
OVHcloud — host (France);
Freemius — payment and subscription management.

5. Retention period

Connection and usage data is retained for the duration of the subscription, then deleted within a reasonable period after its termination, subject to legal retention obligations. Invoice content is not retained.

6. Security

Exchanges are encrypted (HTTPS). Access tokens are encrypted at rest. Access to the server is restricted and protected. Encrypted backups are performed daily in France.

7. Your rights

In accordance with the GDPR, you have the right to access, rectify, erase, restrict and port your data, as well as the right to lodge a complaint with a supervisory authority (in France, the CNIL). To exercise these rights: contact@getfactella.com.

8. Contact

For any question regarding your data: contact@getfactella.com.